Solution Support Engineer

at Robert Half
Location Woburn, MA
Date Posted May 28, 2021
Category Default
Job Type Full-time

Description

Ref ID: 02130-0011773590

Classification: Product Support Specialist

Compensation: DOE

I'm currently working with a company focused on developing Black-Chain, AI, and Machine software solutions looking for a Solution Support Engineer to join their Proxy Management team.

You would be the head point for their largest client, responsible for supporting 10-12 end-users troubleshooting any technical issues they may have as well as escalating and monitoring issues to a resolution.

The following experience is required for this role:

- 2+ years with SQL

- Ticketing tracking systems experience

- Enterprise B2B Tech Support and a background in the financial industry is a plus

- Must be client facing and have the ability to communicate to them through a series of outlets (phone, email, chat, etc)

Apply today!