IT Support Technician

at Vaco Technology
Location Atlanta, GA
Date Posted October 20, 2021
Category Default
Job Type Full-time

Description

Who We Are:

At Core Scentific we are doing something different, and we want you to be a part of it. To put it simply, we are powering and securing the next financial system of the world.

Whether that's by delivering best-in-class blockchain infrastructure and hosting for our clients, by growing our digital asset mining practice or by pioneering innovative financial products and services through blockchain technology. Our solutions enable companies to host and monitor their blockchain hardware, optimize blockchain mining, render images, host nodes, and get the best ROI on their hardware.

Joining a company that is focused exclusively on the hypergrowth technology of blockchain is exhilarating and game changing. Core Scientific isn't for the faint of heart. It requires smart, creative, collaborative teams who work hard and fast. If this appeals to you, you will thrive here and be a part of something special. Unapologetically, we work hard, run hard, and hold ourselves accountable in our quest to build something special. If these things interest you, we hope you'll consider joining our team.

Title:
IT Support Technician

Reports To:
Technology Manager

The Job:

We're looking for an IT Support Technician who will build and document processes and programs with security in mind. They will be responsible for helping internal users manage accounts, troubleshoot software and hardware issues, and show empathy and understanding along the way. They will become the subject matter expert on third party software we integrate into our workflow, looking for improvements in process and functionality. Internal problems big and small they are the first person the team looks to for issues with things we didn't code ourselves. When nothing is broken they are the understudy to every part of the company and pick up whatever roles need filling in a fast paced environment.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities

  • Own the help desk and ensure all tickets are completed in a timely manner
  • Timely resolution of issues by maintaining an accurate database and documenting complex technical issues concisely for repair teams
  • Improve department processes and technologies through the investigation and identification of the root cause of technical problems
  • Escalate well documented issues to appropriate team members when necessary
  • Work across multiple departments to ensure IT support is provided where necessary
  • Partner with Human Resources to onboard all new hires with IT related functions
  • Install, configure, and maintain operating systems and desktop applications
  • Other duties as assigned

Qualifications:

  • Bachelor's degree in computer science or related technical field
  • 3-5 years in a technical support role
  • Minimum of 3 years' experience operating MDM software
  • Experience in network setup and security
  • Extensive understanding of Windows, Mac, and Linux
  • Agile methodologies
  • Outlook 365 and GSuite administration
  • Experience with SSO administration